The protection of your privacy and personal data is very important to us. Personal data is information that allows inference to a specific person. For example, names, contact details, but also photos, information about interests and hobbies or memberships. We collect, process and use your personal data only in the context of statutory provisions (in particular DSGVO/GDPR, BDSG, TKG) or with your consent.
System-collected data and protection of your personality
When you visit this website, the browser used on your device automatically sends information to the server of our website. This information is temporarily stored in a so-called log file. The following information is collected without your intervention and stored until automated deletion:
- IP address of the requesting computer
- Date and time of access
- Name and URL of the retrieved file
- Website from which access is made (referrer URL)
- Used browser and, if applicable, the operating system of your computer as well as the name of your access provider.
The data mentioned is processed by us for the following purposes:
- Ensuring a smooth connection of the website
- Ensuring comfortable use of our website
- Evaluation of system security and stability as well as for further administrative purposes
The legal basis for data processing is Art. 6 (1) 1 f DSGVO/GDPR. Our legitimate interest follows the data collection purposes listed above. In no case do we use the collected data for the purpose of drawing conclusions about you.
Inquiries & Newsletter
If you wish, we will send you current information and information about our services and products. When contacting us, for example by order form, comment field, in person, by e-mail, fax or telephone, we store and use your information in the context of the stated business purpose or to process your request. By registering for one of our newsletters, we save the IP address and date of registration. This serves as proof, in the event that a third party misuses your e-mail address and, for example, signs up for the newsletter without the authorized person's knowledge.
You can sign up for various newsletters, for which we need your email address. In addition, we ask for the salutation and your first and last name, in order to offer you the best service possible (for example, in the form of the correct name by which we address you).
By completing and submitting the form, you consent to the collection, processing and use of your data as described above. You have the right to revoke your consent for the future at any time, without cause. Please contact us by e-mail at info@bamberg.info.
Bookings & Reviews
Recording function
If you would like to use our webstore, our online booking system or another application that is specially protected on the basis of sensitive data, we require - in some cases prescribed by law - mandatory information on the registration or processing of your order. Mandatory fields are marked accordingly and follow the requirement of data economy. If your consent to the collection and use of your information is required, you will be notified of your privacy before submitting your information. The data transmission is encrypted according to the current security standard.
Payment function
For fee-based offers you usually have the choice between different payment options. For processing by direct debit or credit card, for example, when making hotel reservations or booking our products, the certified Swiss payment partner "Datatrans AG" is responsible. Your relevant data will be transmitted by you, solely for the agreed purpose. For this purpose, our offer includes a specialized payment platform.
Of course, the data transmission is encrypted according to the current security standard. In addition, the procedures of both payment partners fulfill the requirements of the Payment Card Industry Data Security Standard (PCI DSS).
Data transfer
We process the data received for the purpose of optimal customer service in cooperation with all TKS departments affected. In this way, we can save you unnecessary multiple data entries and provide exactly one contact person for your specific request, who can give you competent advice. A transfer of your personal data to third parties for purposes other than those listed below does not take place.
We only share your personal information with third parties if:
- You have given consent according to Art. 6 (1) 1 a DSGVO/GDPR
- The disclosure pursuant to Art. 6 (1) 1 f DSGVO/GDPR is required to assert, exercise or defend legal claims and there is no reason to believe that you have an overriding interest in not disclosing your data
- In the event that disclosure pursuant to Art. 6 (1) 1 c DSGVO/GDPR is a legal obligation
- This is legally permissible and, according to Art. 6 (1) 1 b DSGVO/GDPR, is required for the settlement of contractual relationships with you.
Processing of personal data outside the European Union (EU) or the European Economic Area (EEA) does not take place, and is not planned, unless explicitly stated below, on an individual case basis.
Customer satisfaction
As part of your online, oral, written, telephone, fax or e-mail bookings, we offer you the opportunity to evaluate the services you use and our service. You will receive an e-mail with a link after your stay, which will forward you to our short questionnaire. The evaluation is voluntary and anonymous and serves the purpose of quality assurance of our products and services.
Mobile usage
We point out that when using our services with mobile devices (such as cell phones, smartphones, tablets) accurate location data may be collected, used and passed on due to technical reasons, including the geographical location of your device. In addition, further data may be collected, processed and used within the scope of the conditions of use of your respective telecommunications provider.
